Meet SMS Coach: Your Built-In Messaging Sidekick

Crafting the right reply or follow-up isn’t always easy, especially when you're new, busy, or unsure what to say. Training takes time, and with frequent turnover, it's tough to keep everyone on track. The result? Missed opportunities, fewer store visits, and lower conversion rates.

That’s where SMS Coach comes in.

Powered by generative AI, SMS Coach suggests personalized responses after the first Chat Starter has been sent. No second-guessing, no delays.

How it works

1. To get started, click on the Conversations tab in the navigation bar.

2. Open a conversation, then click the SMS Coach icon ✨

3. Review the AI-suggested message in the text box.

4. Click on the text to select it and edit if needed.
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5. Click Send when it’s ready.

FAQ

What languages does SMS Coach support?
SMS Coach works in all languages supported by Statflo: English, French, Spanish, Cantonese, Mandarin, Arabic, Korean, Punjabi, Tagalog, and Farsi.

This allows you to connect with customers in the language they’re most comfortable with, making your communication more personal, impactful, and effective.

Do I have to use the exact reply SMS Coach suggests?
Not at all. You can click on the suggested text to edit it before sending, so it sounds exactly the way you want.

How does SMS Coach personalize the reply?
The AI analyzes the conversation to create a relevant, professional, and natural-sounding response.

Can I trust the AI-generated suggested replies?

SMS Coach is powered by Statflo AI, our intelligent engine built to improve how you connect with customers. We’re constantly learning from real user behavior and feedback, so the suggested replies will only get better over time.

Can I use SMS Coach on mobile?
SMS Coach is available on both desktop and mobile browsers.

Does SMS Coach work for all types of conversations?
Yes, as long as a Chat Starter has been sent, SMS Coach can provide suggestions.

Is my data secure when using SMS Coach?
Yes. SMS Coach is built to keep your data secure:

• You're already authenticated. SMS Coach runs within the Statflo app you're already logged in to - there's no separate login or exposed access point. Every request is verified against your existing session.

• Your conversations are yours. The system only works with the conversations that belong to your account. It cannot access or surface anything outside of your dealer's data.

• No personal information in suggested replies. SMS Coach is designed to never include phone numbers, email addresses, links, or any personally identifiable information in the messages it suggests. This is enforced by built-in rules and verified automatically before a suggestion reaches you.

If you have any other questions about how your data is handled, we're happy to help.

​Who is responsible for the messages sent using SMS Coach?
You are responsible for any message sent using SMS Coach. SMS Coach provides suggested replies, but nothing is sent until you review it and choose to send it. You can always edit or discard a suggestion before sending.

Who has final approval over the message content?
You have final approval over all message content. SMS Coach suggestions can be edited, revised, or ignored entirely before sending, ensuring you remain in full control of what is communicated to customers.