Introducing: Conversation Insights – Knowledge Base

We’re excited to introduce Conversation Insights designed to help you spot your best opportunities and focus your time where it counts most.

What is Conversation Insights?

Conversation Insights is a brand-new widget that comes with a brain of its own. Using AI, it automatically:

Summarizes the conversation in a single glance
Lists up to 3 sales opportunities from the chat
Assigns an “Opportunity Indicator” to every conversation in your inbox (Cool, Warm, Hot)
Highlights conversations that require urgent attention, so you can prioritize your follow-ups

No more wasting time guessing which conversations matter most. Focus on the opportunities most likely to convert, and drive more sales in less time.

How it works

To get started, click on the Conversations tab in the navigation bar.

In your inbox, you’ll now see an Opportunity Indicator beside each conversation, designed to help you quickly identify which chats have the highest potential to convert.

Cool: Consider asking more questions to uncover a need

Warm: Continue the conversation to reveal all needs

Hot: The opportunity is ripe, book a meeting!

You will find the conversations with a Hot Opportunity Indicator at the top of your inbox.

Click into any conversation to open the Conversation Insights widget on the right-hand panel. There, you’ll find:

A short, AI-generated summary of the conversation
Up to three sales opportunities pulled directly from the chat

No more digging through threads or guessing what’s next. Conversation Insights shows you exactly where to focus, right away.

FAQ

What languages does Conversation Insights support?Conversation Insights works in all languages supported by Statflo: English, French, Spanish, Cantonese, Mandarin, Arabic, Korean, Punjabi, Tagalog, and Farsi.This allows you to connect with customers in the language they’re most comfortable with, making your communication more personal, impactful, and effective.

How does the AI determine whether a conversation is Cool, Warm, or Hot?The AI analyzes the conversation’s tone, context, and keywords to gauge buying intent.

Cool = Low signs of readiness to buy.
Warm = Some signs of interest, but needs nurturing.
Hot = High likelihood to convert.

Can I trust the AI-generated summaries to be 100% accurate?Conversation Insights is powered by Statflo AI, our intelligent engine built to improve how you connect with customers. We’re constantly learning from real user behavior and feedback, so the insights will only get sharper over time.

How often is Conversation Insights updated during a conversation?
The AI refreshes its insights whenever new messages are received, so you’re always seeing the most up-to-date information.

Can I manually change the Opportunity Icon assigned to a conversation?
The Opportunity Indicator is assigned automatically by the AI to ensure consistency.

Is it available on both desktop and mobile versions of Statflo?
Conversations Insights is available on both desktop and mobile browsers.