How notifications work

Notifications alert you when a customer sends you a new text message. Instead of relying only on email alerts, you can now choose the type of notifications you want to receive. This helps you respond faster and stay connected with your customers in the way that works best for you : whether by email, browser alert, or text message.

Why it’s important:

With notifications enabled, you’ll:

• Reply faster → Never miss an incoming customer text

• Stay productive → No need to constantly check Statflo or your inbox

• Improve customer experience → Quicker responses mean better conversations and stronger relationships

Drive more sales → Timely replies increase the chance of turning conversations into conversions

How it works:

• You can enable or disable notifications anytime in Edit My Account

• Inbound SMS notifications options include:

  • Email notifications

  • Browser notifications

  • SMS notifications (sent directly to your phone number in Edit my Account)

You can mute inbound sms notifications between 9 AM – 8 PM (your local time) with “Do Not Disturb” to avoid after-hours interruptions.

How to enable or update notifications

1. In Statflo

1. Log in to Statflo.​

2. Click your profile and go to Edit My Account.

1. Under Notifications, select how you’d like to be notified for Inbound SMS:

   • Email

   • Browser

   • SMS (data charges may apply for SMS alerts)

2. Update or confirm your phone number in “Edit My Account” if you want SMS notifications.​

3. Save your changes.

That’s it! Your preferences are updated instantly.

2. In your browser

To enable browser notifications, you’ll need to grant permission at two levels: within the app and in your browser settings.

How to enable browser notifications:

Click the link below to manage your browser’s notification settings:

• Chrome

• Microsoft Edge

• Safari​

FAQ

What will the notifications look like?
- Email: You’ll receive an email alert when a new SMS arrives.
- Browser: A pop-up notification will appear in your browser.
- SMS: You’ll receive a text message alert on your phone.

Can I unsubscribe from notifications?
Yes. You can manage all your preferences in Edit My Account.

Other option:
- SMS notifications: Reply STOP to unsubscribe.

Does my IT team need to whitelist anything?
No, you do not need to whitelist IP addresses for notifications to work.

For SMS notifications, which phone number is used?
SMS notifications are sent to the phone number listed in your Edit My Account page.

If a rep is no longer active, will they continue to receive notifications?
No, if a rep is inactive, they will no longer receive notifications.

Do browser notifications work in incognito or private mode?
No, browser notifications aren’t supported in that case.

Will I receive a notification if a customer requests to opt-out through text?
No, if a customer texts an opt-out keyword, such as “STOP” or “unsubscribe”, you do not receive a notification.