Contact opt-out

If a contact requests to be opted-out from a specific communication channel (SMS or calling) or ALL channels:  

• Navigate to, and click on the desired contact card
• Click the “Actions” button near the bottom-right of the page
• Select “Opt-out Settings”
• Select the opt-out channel(s) requested
• Click “Save”

Note that you can still reach out to the contact via the channel(s) that remain opted-in.