Introducing TextKit to your team (for Admins or Managers)

To start your team’s TextKit journey off on the right foot, you should be prepared to offer adequate training on the platform and point them to self-serve resources so they can hit the ground running! 

What’s equally important is to ensure your team understands WHY they should be using TextKit, including the positive impact it can bring to their daily workflows, conversions/sales, customer relationships, and overall productivity. It’s important for your team to understand the value of TextKit and recognize the benefits it can bring to their role. 

Here are some benefits you can highlight when speaking to your team about TextKit: 

• Engage customers more efficiently 
• Get higher response rates with outreach 
• Shorten the sales cycle
• Increase conversion rates or sales results 
• Improve productivity and daily workflows 
• Do more for customers over text 
• Build stronger customer relationships
• Share information more easily with customers 
• Access key customer details in a single place 
• Drive traffic to their store/branch/office
• Set up appointments for phone calls or in-person meetings easily 
• Generate higher commission based on sales
• Reduce the need for outbound calls 
  

Next, be sure to carve out time for training. Our Customer Success Managers will ensure that you are well-trained, but it’s up to you to pass on the knowledge of your own team and encourage them to use the platform. 

Here’s an example of our five-week coaching series that goes beyond simply training! We want to help you drive conversion and tangible results. Note that this process can be repeated for each phase of your rollout.