How to stay on top of conversations

Here are a few tips: 

• Make TextKit part of your daily routine by setting time aside each day to check your new messages, respond to messages, start new conversations, follow up, etc. 
• Don’t leave a customer hanging! Respond to messages as soon as you can to ensure your contact remains engaged. 
• If your conversations have stalled, ask your Admin user to assign additional contacts to you for outreach. 
• Leverage downtime to conduct customer outreach.